State Farm® Insurance Agent Garland Thompson

"Garland was super helpful, and made the process so easy! 10/10 would recommend!"

"Finally got a chance to speak with the man himself Garland Thompson, we had a great conversation over the phone. Also been with them 5 plus years no problems. Also, his team Rachel, Abby and Michai are good to people to speak with. I recommend anyone who needs life insurance or any type coverage. Thank you again talk to you soon * Rachel voice* lol."

"Abigail was great! She was very friendly & was able to get my policy set up quickly. She even suggested increasing my coverages which is something I have been meaning to do, so I'm glad she brought that up!"

"Abby was so helpful and super nice. She made this process for me very easy."

"Abbi showed great customer service skills and was extremely helpful."

"Been with State Farm for many years. I have no complaints when it comes to Garland Thompson and his staff team. Abigail is very knowledgeable, pleasant, and professional."

"I had the pleasure of speaking with Abigail Massey, who was very helpful and extremely pleasant. She helped me set up my insurance and found a really good quote for me, she truly made it an enjoyable experience."

"Excellent service, very fast reliable and approachable. All my concerns were answered right away on my first call. Highly recommend to anyone looking for home/auto insurance."

"Excellent service, efficient and they help you get a plan that fits your needs."

"The agent followed up with me. She answered my questions."

"Garland knows his stuff and has an amazing team to back him up!"

"Garland and his staff provide me with exceptional customer service every time I call. I must say Michai (his new employee) was able to resolve all of my questions when I called last. He's a great addition to the team."

"Edit: it’s been close to 3 months that I left Garland’s business and can’t reach anyone for a $62 refund. If this does not reinforce the below I don’t know what does. How can State Farm be this bad? Garland Thompson does not care about his customers. My rate increased after reporting an odometer reading that was under 2000 miles - I walk to work. When I brought this to Garland, he and his employees told me I didn’t understand the policy I have been on for a year. Garland relies on his tenure to navigate difficult conversations and does not put the customer first, just his pockets. Do not become a customer of Garland Thompson. What Garland’s reply does not cover is how unprofessional he and his staff are. When I first called to address my concern, Robyn started taking what I said personally, believing she was the individual who informed me of my policy terms. It was later determined she wasn’t and that is when Garland offered me the chance to take defensive driving to reduce my rate - defensive driving is offered to anyone and shouldn’t be used as a retention strategy since it is asking the customer to spend more time and effort for the discount they’d already been getting. Garland himself called me after I’d canceled the policy to argue that he wasn’t responsible for the rate increase, that State Farm was. He covers this in his reply to me too. Not taking responsibility for State Farm’s decisioning should tell you all you need to know."

"I have been with Garland Thompson State Farm for over a year now. I couldn't ask for a better Insurance Company. They cover me for my insurance needs from Auto to Life to Renters. I'm well pleased. Staff is pleasant and Thoughtful."

"Robyn was fantastic - followed up when I forgot to do something(!) - great customer service and proactive guidance. Highly recommend!"

"The staff are the best ..I.. ever seen...I ..deal with all..3 Robin.....Rachel and ..Garland (William Warren)"

"Cori was our agent while we were in Delaware. She was GREAT. Amazing communication, always available to help with any questions. The rates were very competitive and came with a lot of value. Thank you Cori, and Garland Thompson State Farm!"

"I was looking for a good insurance rate so when I called state farm and talked to Robyn she was able to get me a great rate for my vehicle without breaking the bank. Thanks"

"Garland was amazing. Very quick responses and was available at a drop of the dime any time I needed assistance!"

"Great customer service!!!"

"Robyn just helped me find the most effective and best auto insurance in 30 minutes. She has been very supportive and explained everything very clearly!"

"Worst insurance agency in the world! *(POSSIBLY INSURANCE FRAUD) I have waited since June 2022 to hear back from Garland and State Farm about the circumstances of my vehicle. At this point it is currently December 2022, and I got off the phone with State Farm and they confirmed that there has been communication issues between State Farm and the body shop. *At this point I WILL work out a situation by the end of this year, and I am trying to have this office be investigated for insurance fraud."

"Don’t waste your time with this insurance agency. Worst insurance in Delaware. Had to wait months to settle claims and couldn’t ever reach an agent."

"Friendly and knowledgeable staff"

"We had the pleasure of working with Cori and I highly recommend her! We've worked with her on getting quotes for both homeowners and renters insurance. She is professional, responsive, pro-active and a great communicator. Buying a home can be a stressful process and she made it so there wasn't anything to add to our to-do list. A simple phone call/text and it was done."