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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Michael Fink

June 27, 2023

1  out of  5 rating by Michael Fink
"Edit: it’s been close to 3 months that I left Garland’s business and can’t reach anyone for a $62 refund. If this does not reinforce the below I don’t know what does. How can State Farm be this bad? Garland Thompson does not care about his customers. My rate increased after reporting an odometer reading that was under 2000 miles - I walk to work. When I brought this to Garland, he and his employees told me I didn’t understand the policy I have been on for a year. Garland relies on his tenure to navigate difficult conversations and does not put the customer first, just his pockets. Do not become a customer of Garland Thompson. What Garland’s reply does not cover is how unprofessional he and his staff are. When I first called to address my concern, Robyn started taking what I said personally, believing she was the individual who informed me of my policy terms. It was later determined she wasn’t and that is when Garland offered me the chance to take defensive driving to reduce my rate - defensive driving is offered to anyone and shouldn’t be used as a retention strategy since it is asking the customer to spend more time and effort for the discount they’d already been getting. Garland himself called me after I’d canceled the policy to argue that he wasn’t responsible for the rate increase, that State Farm was. He covers this in his reply to me too. Not taking responsibility for State Farm’s decisioning should tell you all you need to know."

Lakeshya Jarrett

March 4, 2023

5  out of  5 rating by Lakeshya Jarrett
"I have been with Garland Thompson State Farm for over a year now. I couldn't ask for a better Insurance Company. They cover me for my insurance needs from Auto to Life to Renters. I'm well pleased. Staff is pleasant and Thoughtful."

Christina Martin

March 3, 2023

5  out of  5 rating by Christina Martin
"Robyn was fantastic - followed up when I forgot to do something(!) - great customer service and proactive guidance. Highly recommend!"

Bobby Brown

March 2, 2023

5  out of  5 rating by Bobby Brown
"The staff are the best ..I.. ever seen...I with all..3 Robin.....Rachel and ..Garland (William Warren)"

Josh Kollmann

February 27, 2023

5  out of  5 rating by Josh Kollmann
"Cori was our agent while we were in Delaware. She was GREAT. Amazing communication, always available to help with any questions. The rates were very competitive and came with a lot of value. Thank you Cori, and Garland Thompson State Farm!"


February 13, 2023

5  out of  5 rating by Mitchell
"I was looking for a good insurance rate so when I called state farm and talked to Robyn she was able to get me a great rate for my vehicle without breaking the bank. Thanks"

Brianna Wilson

February 10, 2023

5  out of  5 rating by Brianna Wilson
"Garland was amazing. Very quick responses and was available at a drop of the dime any time I needed assistance!"


February 8, 2023

5  out of  5 rating by B T
"Great customer service!!!"

Jae Hee Lee Lee

January 4, 2023

5  out of  5 rating by Jae Hee Lee Lee
"Robyn just helped me find the most effective and best auto insurance in 30 minutes. She has been very supportive and explained everything very clearly!"

Jah Son

December 3, 2022

1  out of  5 rating by Jah Son
"Worst insurance agency in the world! *(POSSIBLY INSURANCE FRAUD) I have waited since June 2022 to hear back from Garland and State Farm about the circumstances of my vehicle. At this point it is currently December 2022, and I got off the phone with State Farm and they confirmed that there has been communication issues between State Farm and the body shop. *At this point I WILL work out a situation by the end of this year, and I am trying to have this office be investigated for insurance fraud."

Jah Leda

November 20, 2022

1  out of  5 rating by Jah Leda
"Don’t waste your time with this insurance agency. Worst insurance in Delaware. Had to wait months to settle claims and couldn’t ever reach an agent."

T. H

September 18, 2022

5  out of  5 rating by T. H
"Friendly and knowledgeable staff"

Norman Wang

August 22, 2022

5  out of  5 rating by Norman Wang
"We had the pleasure of working with Cori and I highly recommend her! We've worked with her on getting quotes for both homeowners and renters insurance. She is professional, responsive, pro-active and a great communicator. Buying a home can be a stressful process and she made it so there wasn't anything to add to our to-do list. A simple phone call/text and it was done."

Jessica Peterson

July 19, 2022

5  out of  5 rating by Jessica Peterson
"I don’t normally do google reviews but I have nothing but positive things to say about this office! Rachel has saved me a TON and is more than willing to answer any questions that I have. Highly recommend!!"

Real Beauty By Mel

June 16, 2022

5  out of  5 rating by Real Beauty By Mel
"Always willing to help in any way that they can! Truly people who want to help the community 💛 love them!"

Laura Clements

June 11, 2022

5  out of  5 rating by Laura Clements
"2 years ago I was looking for an affordable insurance ... I called up there & spoke to Rachel, she was extremely helpful, answered all my questions & concerns and treated me with respect. I have been with them ever since! I highly recommend Garland Thompson State Farm."

Dennis McQueen Jr

June 7, 2022

5  out of  5 rating by Dennis McQueen Jr
"I have been with State Farm for about 6 months and the service is absolutely phenomenal. My agent made sure to get me every discount I could possibly get! Best state farm office in the state"

Amanda Fida

June 7, 2022

5  out of  5 rating by Amanda Fida
"Nothing but pure satisfaction with no stress! Cori nailed my expectations with helping me find a great insurance quote and keeping it within the range I needed! She presented herself to be very professional and respectful! She was very time efficient and compassionate with this task! I highly recommend this State Farm, especially Cori if your looking for a new insurance company!! Thank you again!!"


June 6, 2022

5  out of  5 rating by SHAUN LOPEZ
"I've been a State Farm customer for over 3 years now, the service that the staff members provide me has always been extremely friendly and professional. Every one here has always been helpful and professional. The courtesy and family feel as a customer is something I greatly appreciate."

Ewe Pol

June 6, 2022

5  out of  5 rating by Ewe Pol
"I've been a State farm costumer for a very long time. Gerland Thompson is the best insurance agency in town . But Rachel is one of a kind, she will spend as much time as needed to explain everything and answer all of your questions. She would go above and beyond just to make sure you are happy and satisfied. I never had to worry about anything thanks to this wonderful woman. Thank you Rachel for everything you've done for me and my family. If you are looking for great car or house insurance make sure you call her for a quote . Affordable insurance with excellent costumer service."

Barbara Cecelia

June 6, 2022

5  out of  5 rating by Barbara Cecelia
"Two years ago I was looking for more affordable auto insurance. A friend referred me to Garland Thompson and I spoke to Rachel. Rachel was very knowledgeable and friendly. She set me up with new auto and home policies much cheaper and with more coverage than my prior policies. I refer Garland Thompson to my family and friends now. Everyone has been pleased with their service."

Sandy Fusto

June 6, 2022

5  out of  5 rating by Sandy Fusto
"I have been a client of State Farm Insurance, agent Garland Thompson for many years. When I call the office for whatever reason, they are professional but pleasant and are able to answer any questions immediately. They refer to me by first name and treat me with total respect. I have auto and renters insurance and I wouldn't want to deal with any other company or agent. Wh"

Jim Lowen

May 13, 2022

5  out of  5 rating by Jim Lowen
"I needed to get renters insurance for my daughter and was lucky enough to contact Garland Thompson. Robin answered the phone after the first ring and was able to issue a policy in 11 minutes. She was very professional and efficient."

Shirley Brown

March 16, 2022

5  out of  5 rating by Shirley Brown
"Thank you for your dedication to my cause. Your company took on my huge insurance issue and handled it so effortless. I was at my wits end. Your wonderful team took over my insurance dilemma and I am so thankful for you. I will tell everyone I know how impressed I am with your company. Thank You."

Rob Clarke

January 27, 2022

5  out of  5 rating by Rob Clarke
"Rachel is always a pleasure to work with, and extremely helpful and responsive to any needs that I have had."